Returns and Exchanges
Customers outside of the Turkey are responsible for shipment costs for returns and exchanges. To ship an item back to 2Winsdh.com please:
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into a bag or box.
- On the airway bill please include your invoice number and note “Return shipment to Turkey”. Mail your return or exchange using your carrier of choice to:
2winsdh – Ikistar
Abdi İpekçi Cad. No:38/3
Nişantaşı / Istanbul / Turkey
Items purchased from 2Winsdh.com are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
REVOLVE does not cover the cost of international returns.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.